Order Cancellation

If you would like to cancel your order, please contact us as soon as possible at customer@massagechairmall.com
Your name and Order ID will be required for us to cancel your order. You may also cancel your order by contacting a customer service representative at 714-592-7692.
Orders cancelled 12 to 24 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost.

Track my order

To track package, or for the status, please send an email to track@massagechairmall.com
Please include:
Your name, your invoice number and the product name you ordered We will reply to your request within 24 hours.

Product Returns

We want you to be completely satisfied with your online purchase. If for any reason you are not, please feel free to return your product in its original packaging within 30 days of purchase and we will refund the price of the product. Please take all precautions to keep the product, warranty information, instruction books and the packaging material in as new a condition as possible during the 30-day satisfaction guarantee period, as all of these items will be required for a quick and proper refund. All returns should be completed within 30 days from the receive date. Floor/show demos are not returnable and walk-in customers are not apply for 30-day free trial.

The following information will be required to process your request:
• Name
• Order ID
• Item Number
• Reason for return

Massage Chairs
Massage chairs are 30 day money back guarantee with No Restocking Fee on all exchanges. 25% restocking fee when returned or exchanged. Refunds will be credited to the total purchase, however shipping charges and all credit card processing fees will be incurred by the sender i.e. customer. Exemptions to returns are merchandise damaged by the customer where responsibility lies on the consumer to rectify the problem. There is no return nor exchange after exchange was made.

International Orders
All international orders are non-refundable.

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