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Customer Service

  • Shipping & Delivery

    All items are shipped within 24-48 hours from the time the order was placed. Expected times of delivery will vary according to the region you are from. All domestic deliveries will fall accordingly:

    Western Regions: ETA is around 3-7 business days
    Central Regions: ETA is around 4-9 business days
    East Coast: ETA is around 7-13 business days

  • Returns & Replacements

    We want you to be completely satisfied with your online purchase. If for any reason you are not, please feel free to return your product in its original packaging within 30 days of purchase and we will refund the price of the product. Please take all precautions to keep the product, warranty information, instruction books and the packaging material in as new a condition as possible during the 30-day satisfaction guarantee period, as all of these items will be required for a quick and proper refund. All returns should be completed within 30 days from the receive date.

    Order Cancellation

    If you would like to cancel your order, please contact us as soon as possible at
    customer@knovelty.com
    Your name and Order ID will be required for us to cancel your order. You may also cancel your order by contacting a customer service representative
    at 1-866-439-2480.
    Orders cancelled 12 to 24 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost.