| How to
Order |
Credit
Card Orders - We accept VISA,
MasterCard, American Express and Discover.
You can
use our
Secure Order and safely enter your credit
card number via our secure server, which encrypts
all submitted information. |
| Phone
Orders - You
can order through the telephone and speak to a sales
representative 24 hours, 7 days a week by calling
toll free 1-800-831-6697. |
| Check
& Money Orders - We
accept Personal or Business checks, Money orders and
cashiers checks denominated in U.S. dollars as
payment for all orders.
* Item number
* Brief description of the item
* Desired quantity
* Preferred shipping method
* Billing/shipping address
* Include check or money order payable to Knovelty
for cost of item plus shipping and handling
To place your order mail paperwork and payment to:
Knovelty, Inc.
7452 Orangewood Ave.
Garden Grove, CA 92841
USA
You may also contact a customer service
representative at
1-800-831-6697 to assist in placing your order.
Please note:
Allow 3-5 business days for your check to clear.
However, your order will not be shipped until we
receive your payment. In addition, we cannot accept
P.O. boxes for shipping addresses. |
| Fax
orders - You can fill out complete order
form and fax to us. |
|
Fax - 714-373-4886
|
Product
Guaranty |
|
ALL MERCHANDISE IS BRAND NEW AND INCLUDES A FULL
USA MANUFACTURERS WARRANTY.
WE DO NOT SELL ANY
REFURBISHED OR "GREY MARKET" GOODS.
We
do not over charges, hidden charges, nor surcharges.
For whatever reason, if you are not 100%
satisfied with your purchase, simply call us to
arrange a refund.
|
Privacy
Policy |
| Here
at Knovelty, we do not give away our information
once we have them.
The information you give us stays within our
business as we value our customers and hope they
shop again.
Knovelty Inc. only
uses personal information from its customers to
complete the transaction and to verify the validity
of the purchase and associated credit card charge
being made.
Knovelty Inc.
guarantees that it HAS NEVER and WILL
NEVER sell or release its customer's information
of any kind.
|
Security
Guaranty |
| Our
Web site encrypts your credit card number prior to
transmission over the Internet using secure socket
layer (SSL) encryption technology.
It
encrypts all of your personal information,
including credit card number, name, and address, so
that it cannot be read as the information travels
over the Internet.
|
Low
Price |
|
We guaranty the low price for the products
you purchase. If you find a lower price, we
will try to credit your account the difference.
We
will try to match any competitive prices!!!
|
Shipping
Method |
|
All items are shipped
within 24-48 hours from the time the order was
placed. Expected
times of delivery will vary according to the region
you are from. All
domestic deliveries will fall accordingly: |
|
Western
Regions:
ETA is around 1-3 business days |
|
Central
Regions:
ETA is around 2-5 business days |
|
East
Coast: ETA
is around 3-7 business days |
|
We do offer second and
overnight deliveries for selected items which DO NOT
include: |
|
--Massage
chairs and toilets
Curbside shipping
for all massage Chairs.
|
Order
Cancellation |
|
If
you would like to cancel your order within 30-days, please contact
us as soon as possible at customers@knovelty.com.
Your name and Order ID will be required for us to
cancel your order. You may also cancel your order by
contacting a customer service representative at
1-800-831-6697.
|
Track my
Order |
|
To track package, or
for the status, please send an email to tracks@knovelty.com
Please include: |
|
Your name, your invoice
number and the product name you ordered |
|
We
will reply to your request within 24 hours.
|
|
|
Product
Returns |
|
We
want you to be completely satisfied with your online
purchase. If for any reason you are not, please feel
free to return your product in its original
packaging within 30-days of purchase and we will
refund the price of the
product. Please take all
precautions to keep the product, warranty
information, instruction books and the packaging
material in as new a condition as possible
during
the 30-day satisfaction guarantee period, as all of
these items will be
required for a quick and proper
refund. All returns should be completed within 30-days from the receive date.
The
following information will be required to process
your request:
* Name
* Order ID
* Item Number
* Reason for return
Massage
Chairs
Care,
Acutec, Sonai, Fuji and
Takasima massage chairs are 30-day money
back guarantee
with No
Restocking Fee. Panasonic, Health Tec, Sanyo and
Interactive
Health brands are subject to a 25% restocking fee
when returned or exchanged. All
Popular brands are subject to a 10% restocking fee
when
returned or exchanged. Refunds will be credited to the total purchase,
however shipping charges will be incurred by the
sender i.e. customer.
There are no
return
nor exchange can be
made after 30-days from the receive date. No refunds
nor exchanges can be made for commercial
chairs. Exemptions to returns are merchandise damaged
by the customer where responsibility lies on the consumer to rectify the problem.
There is no return nor exchange after exchange was
made. Floor/show demos are
not returnable and walk-in customers are not apply
for 30-day free trial. Customers
who purchase two or more massage chairs on
discounted single transactions may return within
30-days, however a 15% restocking fee will be
applied. Saunas,
Massagers and Electronics
Saunas, massagers and electronics are 30-day money back
guarantee. There are no return can be
made after 30-days from the receive date.
Customers
are responsible for all shipping costs.
Bidets
and Toilets
For
federal hygienic regulations, we can only accept
bidets and toilets made before installation and unused junction
valve. Bidets are subject to a 10% restocking fee
when returned the uninstall unit. Toilets are non-refundable!
Mattress,
Mattress Topper and Pillows
Refunds will be credited to the total
purchase within 30-days,
however shipping charges will be incurred by the
sender i.e. customer. Open Items are
not returnable.
International
Orders
All international orders are not refundable nor exchangeable.
.
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